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Monday, July 6 • 12:30pm - 1:30pm
The Apple Store for Government: what services do people want and how should they be delivered?

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Public services often contain information government departments or local government wish to impart to citizens, but do they actually encompass what citizens want to know, and present information in the way citizens want to see and find it? This session will explore how and where public services are being developed from the community up, and how real people can be supported not just to use them but to improve them too. How do public services connect with real people - especially those excluded from technology - and how can we help people connect with public services? Led by UK online centres, we hope to present best practice, think about how that can be scaled up, and consider what needs to be done to put community at the heart of public service. Chaired by Helen Milner, Managing Director of UK online centres, the workshop will aim to produce a top 10 list of key service improvements from the people for the people, generating practical ideas for future action.

Monday July 6, 2009 12:30pm - 1:30pm
Faraday 2 Savoy Place, London, WC2R 0BL

Attendees (37)